Privacy Policy

1. Introduction

This Privacy Policy explains how tbajee app collects, uses, stores, and protects the personal information of players who register and use the tbajee app platform. It applies to all services offered on tbajee app, including sports betting, casino games, account management, and customer support interactions.

By registering an account on tbajee app, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not register or use the tbajee app platform.

Tbajee app is committed to handling your personal data responsibly. We collect only what we need, we use it only for the purposes described in this policy, and we protect it with industry-standard security measures. We do not sell your data to third parties, and we do not use it for purposes beyond what is described here without your explicit consent.

2. Data We Collect

Tbajee app collects personal data in several ways — directly from you when you register or use the platform, automatically when you interact with the platform, and from third-party payment providers when you make a deposit or withdrawal.

Category	Examples	How Collected
Identity Data	Full name, date of birth, gender	Registration form, KYC verification
Contact Data	Mobile number, email address	Registration form, account settings
Financial Data	bKash/Nagad/Rocket account number, transaction history	Deposit and withdrawal requests
Technical Data	IP address, device type, browser, operating system	Automatically on platform access
Usage Data	Pages visited, bets placed, games played, session duration	Automatically via platform analytics
Communications Data	Support chat transcripts, email correspondence	Customer support interactions
Verification Data	National ID, passport, utility bill (if requested)	KYC verification process

Tbajee app does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or regulation.

3. How We Use Your Data

The personal data collected by tbajee app is used for the following purposes:

• Account management: To create, maintain, and manage your tbajee app account, including processing your registration, verifying your identity, and managing your account settings.
• Transaction processing: To process deposits, withdrawals, and bet settlements in BDT via bKash, Nagad, and Rocket.
• Platform operation: To deliver the sports betting and casino gaming services you use on tbajee app, including displaying odds, settling bets, and running games.
• Customer support: To respond to your queries, resolve disputes, and provide assistance through live chat and email.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the tbajee app platform.
• Legal compliance: To comply with applicable laws, regulations, and requests from regulatory authorities or law enforcement bodies.
• Responsible gaming: To monitor betting patterns and identify players who may need responsible gaming support, and to enforce self-exclusion and limit settings.
• Marketing communications: To send you promotional offers, bonuses, and platform updates — but only if you have opted in to receive such communications.
• Platform improvement: To analyse usage patterns and improve the tbajee app platform, fix bugs, and develop new features.

4. Legal Basis for Processing

Tbajee app processes your personal data on the following legal bases:

• Contract performance: Processing your data is necessary to provide the services you have signed up for on tbajee app, including account management and transaction processing.
• Legal obligation: We are required to process certain data to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate interests: We process some data based on our legitimate interests in operating a secure and fair platform, preventing fraud, and improving our services.
• Consent: Where we rely on your consent — for example, for marketing communications — you can withdraw that consent at any time.

5. Sharing Your Data

Tbajee app does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in this policy:

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers may receive your identity documents to verify your age and identity when required.
• Technology providers: Cloud hosting and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Game software providers: Casino game providers receive the minimum data necessary to operate their games on the tbajee app platform.
• Regulatory authorities and law enforcement: We will disclose your data to regulatory bodies or law enforcement agencies when required to do so by law.

6. Payment Data

When you make a deposit or withdrawal on tbajee app using bKash, Nagad, or Rocket, your mobile banking account number and transaction reference are processed by the relevant payment provider. Tbajee app stores a record of your transaction history for account management, dispute resolution, and regulatory compliance purposes.

Tbajee app does not store your full mobile banking PIN or password. All payment authentication is handled directly by your mobile banking provider. Tbajee app only receives confirmation of a successful or failed transaction.

You must ensure that the payment account you use for deposits and withdrawals on tbajee app is registered in your own name. Tbajee app may request proof of payment account ownership before processing a withdrawal if there is any discrepancy between your account name and the payment account name.

7. Cookies

Tbajee app uses cookies and similar tracking technologies to operate the platform and improve your experience. A cookie is a small text file stored on your device when you visit the tbajee app platform. Cookies help us keep you logged in, remember your preferences, and understand how players use the platform.

The following types of cookies are used on tbajee app:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. You cannot opt out of essential cookies without disabling the platform entirely.
• Analytics cookies: Used to collect anonymised data about how players navigate the tbajee app platform. This helps us identify popular features and areas for improvement.
• Preference cookies: Store your platform settings, such as language preferences and display options, so you don't have to reset them each visit.
• Security cookies: Help detect and prevent fraudulent activity and unauthorised account access on tbajee app.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the tbajee app platform.

8. Data Retention

Tbajee app retains your personal data for as long as your account is active and for a period after account closure as required by applicable laws and regulations. Specifically:

• Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
• Transaction records are retained for a minimum of five years for financial compliance and dispute resolution purposes.
• Customer support communications are retained for two years after the last interaction.
• Analytics and usage data is retained in anonymised form for platform improvement purposes.

When your data is no longer required for the purposes described in this policy and no legal retention obligation applies, tbajee app will securely delete or anonymise it.

9. Your Rights

As a tbajee app player, you have the following rights regarding your personal data. To exercise any of these rights, contact the tbajee app support team at [email protected]. We will respond to all valid requests within 30 days.

• Right of access: You can request a copy of the personal data tbajee app holds about you.
• Right to rectification: You can ask us to correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You can request that tbajee app delete your personal data, subject to any legal retention obligations that apply.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where we rely on your consent to process your data — such as for marketing communications — you can withdraw that consent at any time.
• Right to object: You can object to our processing of your data where we rely on legitimate interests as the legal basis.

10. Security Measures

Tbajee app takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the tbajee app platform.
• Encrypted storage of sensitive account and financial data on secured servers.
• Strict access controls ensuring that only authorised tbajee app personnel can access player data.
• Regular security audits and vulnerability assessments of the tbajee app platform.
• Two-factor authentication options for player accounts to prevent unauthorised access.
• Automated fraud detection systems that monitor for suspicious account activity in real time.

While tbajee app takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your tbajee app account and never share your login credentials with anyone.

11. Minors

Tbajee app is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the tbajee app platform in any way.

If tbajee app becomes aware that personal data has been collected from a person under 18, that account will be closed immediately and all associated data will be deleted, except where retention is required by law. If you believe a minor has registered on tbajee app, please contact us immediately at [email protected].

12. Changes to This Policy

Tbajee app may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable laws. When we make changes, the updated policy will be published on this page with a revised "Last updated" date. We will notify you of significant changes via email or an in-platform notification where possible.

Your continued use of tbajee app after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how tbajee app protects your data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tbajee app handles your personal data, please get in touch with our support team:

• Live Chat: Available 24/7 through your tbajee app account dashboard — the fastest way to reach us.
• Email: [email protected] — we aim to respond to all privacy-related enquiries within 30 days.

We take all privacy concerns seriously and will do our best to address your query promptly and transparently.