Responsible Gaming

1. Our Commitment to Responsible Gaming

At tbajee app, responsible gaming is not just a policy — it's a core part of how we operate. We believe that betting should be an enjoyable form of entertainment, and we take our responsibility to protect players seriously. Every feature on the tbajee app platform has been designed with player safety in mind, from the account registration process through to the tools available in your account dashboard.

Tbajee app is committed to providing a safe, fair, and transparent betting environment for all players in Bangladesh. We actively monitor player behaviour for signs of problem gambling, and we make it as easy as possible for players to access help when they need it. Our responsible gaming tools are available 24/7, directly within your tbajee app account — no need to contact support to set a limit or take a break.

2. What Is Responsible Gaming?

Responsible gaming means betting within your means, for entertainment, without letting it negatively affect your finances, relationships, or mental wellbeing. When you play on tbajee app responsibly, you treat betting as one form of entertainment among many — not as a way to make money or escape from problems.

The key principles of responsible gaming on tbajee app are straightforward:

• Only bet what you can afford to lose. Never use money set aside for rent, food, bills, or other essential expenses.
• Set limits before you start. Decide in advance how much time and money you're comfortable spending on tbajee app in a given session or week.
• Treat losses as the cost of entertainment. Chasing losses — betting more to try to win back what you've lost — is one of the most common patterns of problem gambling.
• Take regular breaks. Use the session time limit and cooling-off tools on tbajee app to ensure you step away from the platform regularly.
• Keep betting in perspective. Tbajee app is one way to enjoy sports and games — it should never feel like an obligation or a source of stress.

The odds on tbajee app, like all betting platforms, are set so that the house has a mathematical edge over time. This means that, in the long run, most players will lose more than they win. Understanding this is fundamental to responsible gaming.

3. Warning Signs of Problem Gambling

Problem gambling can develop gradually, and it's not always easy to recognise in yourself. Tbajee app encourages all players to be honest with themselves about their betting habits. The following are common warning signs that betting may be becoming a problem:

• Spending more money on tbajee app than you originally planned, or more than you can comfortably afford.
• Chasing losses — placing more bets to try to recover money you've already lost.
• Feeling anxious, irritable, or restless when you're not betting.
• Lying to family members or friends about how much time or money you spend on tbajee app.
• Neglecting work, studies, family responsibilities, or social activities because of betting.
• Borrowing money or selling possessions to fund your betting activity.
• Feeling that you need to bet with larger and larger amounts to get the same level of excitement.
• Repeatedly trying to cut back on your betting but finding it difficult to do so.
• Using betting as a way to escape from stress, depression, or other personal problems.

4. Self-Assessment Checklist

Answer the following questions honestly. If you answer "yes" to three or more, we strongly encourage you to use the responsible gaming tools on tbajee app or seek external support.

5. How to Use Tbajee App's Responsible Gaming Tools

All responsible gaming tools on tbajee app are available directly from your account dashboard. Here's how to access and use each one:

• Deposit limits: Go to Account Settings → Responsible Gaming → Deposit Limits. Select daily, weekly, or monthly, enter your preferred amount in BDT, and confirm. The limit takes effect immediately. To lower a limit, the change is instant. To raise a limit, a 24-hour cooling period applies.
• Loss limits: Go to Account Settings → Responsible Gaming → Loss Limits. Set the maximum amount you are comfortable losing over your chosen period. When the limit is reached, betting is suspended for the remainder of that period.
• Session time limits: Go to Account Settings → Responsible Gaming → Session Limits. Set the maximum number of hours per session. You will receive a warning notification 10 minutes before your session limit is reached, and you will be logged out automatically when the time expires.
• Cooling-off period: Go to Account Settings → Responsible Gaming → Take a Break. Choose a period from 24 hours to 30 days. Your account will be suspended immediately and reactivated automatically when the period ends.
• Self-exclusion: Go to Account Settings → Responsible Gaming → Self-Exclusion, or contact the tbajee app support team directly. Choose a period of 30 days, 90 days, 180 days, 1 year, or permanent exclusion. Self-exclusion cannot be reversed during the chosen period.

6. Underage Player Protection

Tbajee app is strictly an 18+ platform. We do not allow anyone under the age of 18 to register or use the tbajee app platform in any way. Age verification is a mandatory part of the registration process, and we may request additional identity documents at any time to confirm a player's age.

If you share a device with younger family members, we strongly recommend taking the following steps to prevent underage access to tbajee app:

• Never save your tbajee app login credentials on a shared device.
• Always log out of your tbajee app account when you are finished playing.
• Use a device PIN or password to prevent unauthorised access to your device.
• Consider using parental control software on shared devices to block access to betting platforms.

If tbajee app discovers that a player is under 18, the account will be closed immediately, all funds will be withheld pending investigation, and the matter may be reported to the relevant authorities. We take underage gambling extremely seriously and have zero tolerance for it on the tbajee app platform.

7. Getting Support

If you feel that your betting on tbajee app has become a problem, please reach out for help. You do not have to deal with it alone. The tbajee app support team is available 24/7 and can help you apply any responsible gaming restriction to your account immediately.

Beyond the tools available on tbajee app, we encourage players who are struggling with problem gambling to seek professional support. Talking to someone who understands what you're going through can make a real difference. Problem gambling is a recognised condition, and effective help is available.

Remember — asking for help is a sign of strength, not weakness. The tbajee app team will always treat your situation with complete confidentiality and without judgement. Your wellbeing matters more to us than your betting activity.

8. Contact Our Responsible Gaming Team

The tbajee app responsible gaming team is available around the clock to assist you with any concern related to your betting habits or account restrictions. You can reach us through the following channels:

• Live Chat: Available 24/7 directly from your tbajee app account dashboard — the fastest way to get immediate help.
• Email: [email protected] — for responsible gaming requests, please include "Responsible Gaming" in the subject line so we can prioritise your message.

All responsible gaming requests are handled with complete confidentiality. We will never share information about your responsible gaming activity with other players or third parties, except where required by law.